There are always a few reviewers on every site who write one-line reviews without much substance. Fortunately, most people like to share plenty of details when describing their renovation projects. In fact, you can glean lots of useful information about contractors and the renovation process by reading reviews on Houzz, Yelp, Facebook and other sites.
When you read reviews look for information on:
Reviews are admittedly one-sided and may not represent an accurate picture of the remodeling process. If all of the entries except one or two are overwhelmingly positive, take a good look at the negative reviews. It could be that the homeowner had unrealistic expectations or wasn’t prepared to fulfill his or her role in the renovation process. For example, it may have been impossible for the renovator to finish the project by the estimated completion date if the homeowner limited access to the home.
In some cases, reviews aren’t even written by the company’s actual customers. Unscrupulous competitors or bored online trolls may flood a site with inaccurate, false reviews.
Reviews should be part of the decision process but shouldn’t be the sole basis for your decision. It’s also important to review the remodeling company’s portfolio and ask for client references. Your gut feeling should also factor into your choice. Do you feel comfortable talking to the contractor? Does he or she explain things clearly and simply? Has the contractor given you a step-by-step overview of the company’s remodeling process? Do you understand the payment process?
Are ready to begin remodeling your Northern Virginia home? We invite you to read our reviews to begin evaluating whether we're the right fit for your project! Here's where you can find them:
Feel free to also search for more reviews not necessarily listed here as well, and then also take a look at this blog post Do Awards Matter When Choosing a Home Remodeler to learn even more!
Our design/build team offers a client-centered process that keeps you informed during every step of the renovation process. Contact us and tell us a little about your plans for your home.